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2009
30
December

A Beginners Guide To Six Sigma

'font-style:italic;' class='uawbyline'>by Craig Calvin

Six Sigma is a very complex methodology and a means for changing processes and products quality within an organization. Understanding the goals of Six Sigma as well as the functions that are taking place is essential to proper implementation of Six Sigma Projects. There are many ways to explain Six Sigma in greater detail for those who already know the basics. The easiest way to understand the proper moves and efforts within a Six Sigma Process is to break it down into steps and discuss each one on its own.

The first step of the Six Sigma Process is to have support and understanding of the top-level management and leaders of the organization. Without this understanding and support, the company will not achieve its goals in the end. Gaining this support is going to require some extra funds for consultants in many cases, because someone will need to work with management to get them on board before Six Sigma projects can begin.

The next step in successful Six Sigma Projects is to involve the employees. Not only will they be more receptive to the changes if they’re involved, but they won’t feel like they are being overtaken by outsiders or discounted because their opinions don’t matter.

After you have the approval and involvement of the upper level management and the employees of the organization, it is time to embark on the actual Six Sigma Process. This begins with collecting data. The number of defects per unit (i.e. 2 customer complaints for every 20 transactions) needs to be documented, as does the process itself, from both a customer and employee perspective. Everything must be quantified before moving on to step four. Step four is the analysis stage of Six Sigma Projects. Analyzing the data you have collected will help to establish potential solutions to your problems.

Once you have crunched all of your numbers, and determined what the underlying problems are, you can work on finding a solution to your problems. This is where the knowledge of your business plays an important role. A Six Sigma project requires an extensive knowledge of the Six Sigma process and your business to be successful. After you have come up with a solution, and implemented that solution, Six Sigma can help you measure the impact that your changes have had on your processes, which can confirm that you made the right decision, or possibly expose another problem in your process. Six Sigma is a very detailed and thorough process which may be complicated and take some time to implement properly, but in the end it will be worth it for your business.

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